We work inside your security boundary, not around it. StateRAMP-aligned, NIST 800-53 informed, and configured so that every AI output has an audit trail and a human on the signature line.
Each card is a real persona, a real day-in-the-life narrative, a real automation playbook, and a real example with a number on it. Click in to see how the platform runs inside a firm shaped like yours.
Federal department or agency. Programmatic operations + grant management + FOIA + IT modernization + constituent service is the operational stack.
Estimated annual value
Backlog clearance + 70% reduction in routine case worker time = ~$2-5M/yr in capacity at a mid-sized federal program office.
State department (revenue, health, transportation, human services). Constituent service + benefit eligibility + program administration is the operational stack.
Estimated annual value
Determination time compressed 80%+ + caseworker capacity recovered = $5-15M/yr in capacity at a mid-sized state HSA.
Local government (city of 50k-500k, county, township). 311 services + permits + licensing + public meetings + public safety support is the operational stack.
Estimated annual value
60%+ first-touch resolution improvement + 30-50% reduction in CSR routing time = $400k-$1.2M/yr in capacity at a 100,000-resident city.
Public authority, public benefit corporation, quasi-government NGO. Mission delivery + constituent service + grant + program administration is the operational stack.
Estimated annual value
Doubled grant throughput + 15-25% win rate lift = $500k-$2M/yr in incremental funding at a mid-sized regional authority.
We're not going to tell you government & public sector is broken. You know what's broken. We're going to tell you which parts the system can run without you.
Calls go to voicemail; weeks pass for routine answers. AI auto-resolves routine inquiries in minutes.
Records requests pile up. AI triages + drafts responses; FOIA officers focus on judgment.
Eligibility docs collected serially. AI auto-collects + auto-validates.
Programs cross agency lines but data and tracking don't. AI surfaces shared cases + cross-agency dependencies.
OMB + Congress + IG + board reports all draw on the same operational data. AI assembles continuously.
Most government communicates in English. AI translates + delivers in constituent's preferred language.
One nervous system, written in your firm's language. n8n is the backbone. Zapier is the glue. Supabase + Claude is memory and reasoning. The result is a single layer that thinks, remembers, and acts on behalf of your team, without ripping out a single system you already use.
brain
n8n + Claude. Constituent triage, FOIA drafting, eligibility document collection, report drafting, multilingual translation.
memory
Supabase. Stores constituent + case + FOIA + grant + permit history. Case management / records / permitting / grants systems remain source of truth.
nervous system
Constituent inquiries, FOIA deadlines, benefit redeterminations, permit cycles, reporting cycles, public meeting calendars.
hands
Sends multi-channel comms, files records, generates documents, posts to portals, writes back to case systems.
eyes
Form + 311 intake parsing, voice → text for meetings + complaints, document intake, image/photo intake (311 photos).
The point of separating these layers is reusability. The same Brain and Memory power your client acquisition, document handling, and compliance workflows. New automations are written as new Hands , not as a new system. That's the difference between an AI Operating System and a stack of one-off Zaps.
Each entry below is a named workflow, not a category, not a promise. Every row describes what the workflow actually does in verb form, what it touches, and how it slots into your stack.
Triage + auto-resolve. Multilingual.
Constituent inquiry triage
Inbound constituent inquiries (call/email/SMS/web) classified + routed to right office within minutes.
Constituent status Q&A assistant
Auto-responds to status inquiries (application, benefit, case) from underlying case management data.
311 request intake + routing
311 requests intaken + classified + routed + tracked with resident confirmation + ETA.
Resident multilingual communications
Constituent communications drafted in English + auto-translated to preferred language.
Triage requests; draft responses.
FOIA request triage + draft preparer
Parses FOIA scope + searches prior responses + records system + drafts response with proposed redactions.
FOIA backlog cycle manager
Tracks FOIA deadlines (initial response, fulfillment, denial appeals) + escalates approaching deadlines.
Records request audit trail
Maintains audit trail of every FOIA + records request, response, redactions cited, decision rationale.
Compress determination cycle.
Benefit application intake guide
Guides applicants through structured intake; collects required information per program rules.
Eligibility document collector
Auto-determines required documentation per applicant circumstances; auto-follows up on missing docs.
Redetermination cycle orchestrator
Annual redetermination cycle: auto-notifies, auto-collects updated documentation, auto-extends or terminates per rules.
Cross-program eligibility scanner
Identifies applicants potentially eligible for additional programs; surfaces for caseworker outreach.
Faster intake; faster status.
Permit application status Q&A
Auto-answers permit application status inquiries from permitting system; explains review steps + holdups.
Permit deficiency drafter
Drafts permit deficiency notices from plan reviewer notes; standardizes language + cite codes.
License renewal nudger
Tracks license renewals (business, professional, recreational); proactively nudges + accepts renewals.
Code complaint intake + classifier
Code complaints intaken + classified + routed to inspectors with priority + jurisdiction check.
Continuous; auditor-ready.
Grant performance report drafter
Drafts grant performance reports from grantee submissions + program metrics + grant terms.
Grant funding application drafter
Drafts grant applications from RFP + organization's prior submissions + impact data.
Contracting modification drafter
Drafts contract modifications from technical request + funding availability + contract history.
Federal program reporting assembler
Assembles required federal reporting (HSR, OMB, IG, Congress) from operational data continuously.
Board + funder report drafter
Drafts monthly + quarterly board + funder reports from program impact + financial data.
Reduce admin tax of open government.
Public meeting agenda + minutes drafter
Drafts meeting agendas from staff submissions + standing items; drafts minutes from meeting transcript + actions taken.
Public comment intake + summarizer
Intakes + classifies + summarizes public comments by topic for council/board distribution.
Inter-agency coordination tracker
Tracks shared cases + cross-agency dependencies + handoffs across agencies/departments.
We don't ship a 30-workflow operating system on day one, that never works. We ship in phases, each with a measurable success criterion before the next phase begins.
Phase 1 · Weeks 1-4
Success criterion
By end of Phase 1, routine constituent inquiries auto-resolve 60%+ and routing time drops materially.
Phase 2 · Weeks 5-12
Success criterion
By end of Phase 2, FOIA backlog clears materially and benefit determination time drops 50%+.
Phase 3 · Weeks 13-20
Success criterion
By end of Phase 3, reporting consumes 70%+ less analyst time and grant submission throughput doubles.
Phase 4 · Weeks 21-26
Success criterion
By end of Phase 4, public meeting prep + cross-agency coordination + cross-program eligibility scanning are no longer manual.
Honest compliance copy beats aspirational compliance copy. Below: the frameworks we're configured to support, the controls we ship with, and the explicit boundaries, actions the AI never takes without a human signing off.
Federal Freedom of Information Act + state equivalents require timely + accurate response with proper redactions.
Boundary: AI drafts and proposes redactions; FOIA officer reviews and signs every release.
Federal Privacy Act + state laws govern handling of PII in government records.
Federal + state government communications must be accessible per Section 508 + WCAG.
Federal Acquisition Regulation + state procurement rules govern contracting + grant decisions.
Boundary: AI drafts; contracting officer reviews and signs every action.
State open meeting laws require posted agendas, public comment, and minutes.
Government governance is heavily process-bound and accountable to elected officials and the public. AI handles routine constituent service + drafting; human officers approve every decision with statutory authority.
| Action | Decision | Why |
|---|---|---|
| Auto-respond to constituent status inquiry | AI | Within case management data + program rules. |
| Route 311 request to right department | AI | Within published service catalog. |
| Triage FOIA request | AI | Within FOIA classification rules. |
| Auto-collect eligibility documents | AI | Within program rules + applicant circumstances. |
| Draft FOIA response with redactions | AI with human approval | FOIA officer reviews redactions + signs. |
| Draft contract modification | AI with human approval | Contracting officer reviews + signs per FAR. |
| Make a benefit eligibility determination | Human only | Always caseworker per program rules + applicant circumstances. |
| Make a permit + licensing decision | Human only | Always inspector / reviewer per code. |
| Make a contract award decision | Human only | Always source selection authority per FAR. |
Each of these is a real, measurable pilot you can run with us over a single quarter, with explicit success criteria so the answer at the end is "yes, kept" or "no, scrapped," not "maybe."
Run FOIA triage + draft preparer on backlog for 1 quarter. Measure backlog clearance + officer time.
Success criteria
Run application intake + eligibility doc collector for one program for 60 days. Measure determination time.
Success criteria
Run 311 intake + routing for 60 days. Measure routing time + first-touch resolution.
Success criteria
Auto-translate constituent communications for 60 days. Measure non-English engagement.
Success criteria
Run grant funding application drafter on grant pipeline for 1 quarter. Measure submission throughput + win rate.
Success criteria
Your firm has a system of record for a reason. We plug into it. The platform is the connective tissue between the systems you already pay for, not a competing system you have to migrate to.
Permit/case/meeting management stays source of truth. We extend with constituent-facing automation + drafting.
State case management stays source of truth. We extend with constituent service + reporting.
Federal record-keeping stays compliant; we add intelligence + drafting layer.
FOIA tracking stays in your existing system. We extend with intake + draft preparation.
Grant management stays source of truth. We extend with application drafting + report drafting.
Public engagement + form platforms stay primary; we draft and translate before sending through them.
Below are the four pre-packaged engagement bundles available in government & public sector - useful when you want a single signed PO instead of assembling the catalog. The full Government & Public Sectorpractice covers more: see the full catalog and the multi-tab coverage matrix for the department, technology, and workflow lenses.
Tell us your government type (federal / state / local / NGO), constituent or program scale, and the workflow that costs the most caseworker time. We'll come back with a written map of which 5-7 automations matter first and what the first 90 days would change.
