All systems operational
The Expert AI Labs platform is running normally across every public service. Operational health is monitored continuously; any change is reflected on this page in under a minute and posted to the incident log below.
Services
90-day uptime history · each cell is one day
Public REST API
Operationalv1 endpoints under /api/v1/*, leads, organizations, audit log, webhooks
Webhook delivery
OperationalOutbound HMAC-signed event deliveries with 24-hour retry
AI Classification
OperationalLead Intake intent + urgency classifier on inbound calls and emails
Documentation Assist
OperationalPhoto intake → structured scope output for human-reviewed Xactimate entry
Reviews automation
OperationalSentiment monitoring + AI-assisted review-response drafting
Public website
Operationalexpertailabs.ai marketing surfaces, /docs/api, /puroclean, /security, status
Incident history
Last 90 days. Closed incidents are kept on the public record indefinitely.
Clean record.
No customer-facing incidents in the public history yet. When one occurs we post the detection time, the impact scope, an honest update cadence during the event, and a postmortem within five business days of resolution.
Postmortem template · See incident response policy
Scheduled maintenance
None scheduled in the next 30 days. Maintenance windows are announced at least 7 days in advance and held outside North American business hours when possible. Customers on enterprise SLAs are notified by email in addition to this page.
Next window · TBDSubscribe to updates
Pilot offices and integrators get email notifications scoped to the systems they rely on. The full status feed is available as a public RSS as soon as the first incident is logged; pilot tenants also get scoped SMS for incidents that touch their tenant.
Subscribe by emailThe numbers we publish, then live by.
Per-tenant SLAs are formalized in vendor agreements; the platform-wide commitments below apply to every customer, including the SPAR pilot offices, on day 1.
Measured monthly, excluding scheduled maintenance windows
Retry budget with exponential backoff before dead-letter
Production outage affecting an office's ability to take or dispatch calls
Advance notice published to /security#subprocessors before any change takes effect
The full security and operational posture.
For the underlying controls, encryption, RLS, audit logging, RBAC, AI governance, SOC 2 roadmap, subprocessors, incident response policy, see the Trust Center.