What's on deck,quarter by quarter.
Every milestone is tagged to a SPAR-tier commitment and a concrete customer outcome. Items move only between adjacent statuses (Exploring → Up next → Building → Shipped), never quietly slip, and the changelog records the day each one ships.
16 milestones tracked · published 2026-04-28
Pilot-ready: SPAR Approved-tier evidence and the first three pilot offices
SPAR Approved-tier compliance scorecard published
13-row scorecard mapping every published SPAR Approved-tier requirement to public evidence. Status badges (Met / In flight / On roadmap). Deep links to the underlying artifact.
Cuts SPAR review time from days to minutes for the vendor specialist.
Training & support resources hub
30-day onboarding journey, role-based SOPs (owner / dispatcher / estimator), self-service support portal preview, published support SLAs (4h urgent / 1bd standard / quarterly enhancement), vendor-specialist commitment cadence table.
Satisfies SPAR Approved-tier 'training resources + support contacts + self-service portal' explicitly.
Network roll-up dashboard preview
Corporate-facing dashboard with KPIs, per-office table, anomaly feed, and panels mapped to each annual evaluation criterion. Synthetic preview today; real version provisioned at SPAR approval and gated to PuroClean Corporate accounts.
Makes the 'value to network' annual evaluation criterion measurable in 60 seconds.
Public status page
/status with per-service operational banners, 90-day uptime history ribbons, incident log, scheduled maintenance section, and 4 published platform SLAs. The single source of truth for current operational state.
Eliminates the last mocked surface in the training hub; gives SPAR reviewers a live operational view in two clicks.
First-wave pilot kickoff with PuroClean Corporate
Vendor agreement, pilot office selection, named support owners assigned, 30-day onboarding journeys executed in parallel for offices 1–3.
Three pilot offices fully live within 30 days of approval.
Operational scale and the first SPAR pilot readout
SOC 2 Type I attestation
Auditor engagement complete. Type I report issued and published to the Trust Center with a date-of-issue annotation. Bridge letter program established for the period before Type II.
Removes the 'In flight' caveat on the security-compliance row of the scorecard.
Per-office incident subscriptions
Status page is live at /status with per-service uptime ribbons and incident log. Q3 work: per-tenant subscription so a pilot office gets email + SMS only for incidents that touch their tenant, scoped by service.
Pilot offices know about incidents that actually affect them, without subscribing to every notice.
Sandbox environment for franchise IT
Isolated tenant where franchise IT teams can test webhooks, REST calls, and integration flows before production cutover. API key minting + scoped revocation included.
Cuts integration-validation cycle from days to hours.
Day-90 pilot readout for first wave
Per-office baseline-vs-result comparison report, written brief shared in advance with PuroClean Corporate, decision gate on expansion to next 5 offices.
Concrete data to support a Strategic-tier upgrade conversation.
Convention presence, deeper integrations, Strategic-tier paperwork
PuroClean Annual Convention presence
10×10 booth committed and staffed. Live network dashboard demo on the floor. Pre-convention email campaign to attending franchisees (routed through the SPAR vendor specialist for approval).
Strategic-tier convention requirement met.
Xactimate-supporting workflow GA
Doc Assist output enriched with confidence-scored line items, room-by-room scope tree, and a one-click adjuster-ready PDF export. Still estimator-reviewed before any system entry.
Cuts claim documentation time from hours to minutes per claim.
Annual roadmap submission workflow
Formal annual roadmap document delivered to the SPAR vendor specialist before the start of the calendar year, plus quarterly performance check-in cadence formalized.
Strategic-tier roadmap requirement met.
Network-wide leaderboard view
Anonymized rank-and-percentile view that lets corporate compare offices on each metric. Helps identify replicable practices across the network.
Supports the data-insights commitments that come with Strategic+ tier.
Deep integrations, Academy participation, Partner-tier upgrade
JobNimbus + JobProgress two-way write integration
Read + write parity for the systems most franchises run on. Field mapping configurable per office. Audit trail on every write back into the CRM.
Removes the 'human-paste' step on outbound CRM updates for offices that opt in.
PuroClean Academy curriculum module
30-min platform overview module slotted into New Franchise Trainings at Tamarac, FL. Co-developed with the SPAR program for consistency with other vendor materials.
Partner-tier Academy participation requirement met.
SOC 2 Type II in flight
Begin the 6–12 month Type II observation window immediately after Type I issuance. Quarterly internal control reviews and bridge letters in the interim.
Strategic-to-Partner-tier security commitment in motion.
The rules we publish, then live by.
Statuses move one direction at a time
Items go Exploring → Up next → Building → Shipped. They don't quietly slip from Building back to Exploring; if scope changes, we say so in the changelog and re-status with a public note.
Every milestone has an outcome
If we can't write the customer outcome in one sentence, the milestone isn't ready to be on the roadmap. Outcomes are what get measured at quarterly performance reviews.
SPAR commitments are first-class
Anything tagged SPAR · Approved / Strategic / Partner is a contractual-grade commitment to the program. It moves with the same discipline as customer-facing features.
Have an input on what should ship next?
The SPAR vendor specialist's quarterly check-in is the formal channel; this page is the asynchronous one. Direct feature requests welcome.