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Built for DTC brands, multi-channel retailers, marketplace sellers, and brick-and-mortar

AI for brands and retailers who can't add headcount this Q4.

DTC, multi-channel, marketplace, brick-and-mortar. We build the support, catalog, and post-purchase workflows that handle the routine work so your team can handle the exceptions.

Pick your channel and see the workflows.

Built for the firms inside Retail & E-Commerce

Pick the firm shape closest to yours

Each card is a real persona, a real day-in-the-life narrative, a real automation playbook, and a real example with a number on it. Click in to see how the platform runs inside a firm shaped like yours.

DTC Brand

$1M-$50M direct-to-consumer brand on Shopify or similar. Paid acquisition + lifecycle email + customer service is the operational stack.

Estimated annual value

Saves ~$200-400k/yr in CS labor at a $10M DTC brand + measurable CSAT/NPS improvement + capacity to scale 2-3x without proportional CS hiring.

Multi-Channel Retailer

Brand selling through own DTC + retail (Target, REI, Whole Foods) + Amazon. Channel coordination is the daily challenge.

Estimated annual value

Protects ~$200-500k/yr in channel margin from MAP erosion + reduces chargebacks 30-50% at a $30M multi-channel brand.

Marketplace-First Seller

Amazon / TikTok Shop / eBay-first seller, $500k-$50M. Catalog scale + listing optimization + ad management is the work.

Estimated annual value

Improves ACoS 15-25% on $600k/year ad spend = $90-150k/yr direct ad savings + capacity to scale catalog without proportional team hiring.

Brick-and-Mortar Retailer

Single or multi-location physical retail. Staff scheduling + inventory + local marketing + omnichannel is the spine.

Estimated annual value

Reduces stock-outs 20-30% + carrying cost 10-15% at a 6-location retailer = $200-500k/yr in additional captured sales + working capital efficiency.

What you're actually dealing with

The work that's eating your team

We're not going to tell you retail & e-commerce is broken. You know what's broken. We're going to tell you which parts the system can run without you.

Customer service drowns after every sale or product launch

Inbox doubles in 24 hours; CSAT collapses; CS team burns out. AI handles the predictable 60-70% so the team focuses on the actual hard tickets.

Inventory drifts across channels in hours

An out-of-stock on Shopify shows in stock on Amazon. Lost sales + chargebacks + customer complaints. AI keeps everything in sync continuously.

Returns are a black hole

Each return takes 10-20 minutes of CS + warehouse time. AI triage + auto-RMA + fraud detection cuts that 60%+.

Lifecycle email is somebody's Sunday night

Founder writes the abandoned cart email, the post-purchase email, the win-back. AI drafts; founder edits; cadence becomes consistent without the Sunday tax.

Paid acquisition reports are 5 days late

Marketer pulls reports Monday for last week. By the time underperforming creative is killed, $5k is gone. AI surfaces anomalies in real-time.

MAP / IP / channel compliance is enforced reactively

Brands learn about MAP violations from retailers calling angry, not from monitoring. AI monitors continuously.

The 5-layer architecture

How the AI Operating System works inside a retail & e-commerce firm

One nervous system, written in your firm's language. n8n is the backbone. Zapier is the glue. Supabase + Claude is memory and reasoning. The result is a single layer that thinks, remembers, and acts on behalf of your team, without ripping out a single system you already use.

brain

Brain, Decision & orchestration

n8n + Claude. CS triage, lifecycle email drafting, ad rebalancing, replenishment forecasting, listing optimization, anomaly detection.

n8nAnthropic Claude

›CS ticket classification + drafting
›Lifecycle email drafting
›Ad performance analysis + rebalancing
›Forecasting + replenishment

memory

Memory, Customer + product + channel knowledge

Supabase. Stores customer history, product attributes, channel performance, conversation memory, learned brand voice.

Supabase PostgresShopify / Amazon / Magento as source of truthKlaviyo / Attentive (lifecycle)Helpdesk (Gorgias / Zendesk)

›Customer + order history
›Product catalog + cross-channel state
›Conversation history + brand voice
›Channel performance history

nervous system

Nervous System, Real-time + cycle triggers

Order events, inventory events, ad performance cycles, lifecycle behavior triggers, EDI cycles, MAP/pricing monitoring cycles.

n8n schedule + webhook nodesShopify / Amazon webhooksHelpdesk webhooks

›Real-time order + inventory events
›Behavior + lifecycle triggers
›Ad performance + monitoring cycles

hands

Hands, Action layer

Sends customer comms, posts to channels, updates listings, rebalances ad campaigns, generates RMAs, triggers shipping.

n8n action nodesHelpdesk APIs (Gorgias / Zendesk / Re:amaze)ESP APIs (Klaviyo / Attentive)Ad platform APIsShopify / Amazon APIs

›Customer comms across channels
›Listing + content updates
›Ad campaign actions
›RMA + fulfillment triggers

eyes

Eyes, Ingest & observation

Channel performance feeds, review feeds, social mention feeds, MAP monitoring (web scraping), competitor monitoring.

Channel APIs (Shopify / Amazon / TikTok / Google)Review monitoringSocial listeningMAP monitoring

›Channel performance
›Review + social ingestion
›Competitor + price monitoring

The point of separating these layers is reusability. The same Brain and Memory power your client acquisition, document handling, and compliance workflows. New automations are written as new Hands , not as a new system. That's the difference between an AI Operating System and a stack of one-off Zaps.

24 named workflow automations across 5 groups

The retail & e-commerce automation catalog

Each entry below is a named workflow, not a category, not a promise. Every row describes what the workflow actually does in verb form, what it touches, and how it slots into your stack.

Customer service

Auto-resolution + intelligent escalation across every channel.

50-70% of tickets auto-resolved

Customer service auto-resolution
Tickets auto-classified, 60-70% resolved with brand-voice replies, sentiment-triggered escalation, full history attached to escalations.
BrainMemoryHandsInbound ticket
Returns triage & RMA generation
Return request → AI checks policy + condition + customer history → generates RMA + return label + refund instruction → routes to warehouse.
BrainHandsReturn request
Order status push
Pre-empts 'where's my order?' with proactive shipping milestone updates via SMS/email.
NervousHandsShipping event
Sentiment escalation alerter
Tickets / reviews / social mentions with negative sentiment thresholds trigger immediate human review with full context.
BrainHandsSentiment threshold

Marketing & lifecycle

Drafted, scheduled, optimized, humans approve.

Lifecycle email drafter
Drafts welcome series, abandoned cart, post-purchase, win-back, replenishment emails from brand voice + product data + behavior triggers; queued for review.
BrainMemoryBehavior trigger or campaign cycle
Paid acquisition anomaly alerter
Daily: monitors campaign performance across Meta/TikTok/Google; surfaces material drops in CTR, conversion, ROAS within hours; recommends action.
EyesBrainHandsDaily cron
Creative testing pipeline
Generates ad creative variants from product images + brand assets; queues for review; deploys winners; deprecates losers.
BrainHandsTest cycle
Local marketing auto-drafter
B&M: drafts Google Business posts, local social, email blasts based on location-specific events + inventory; queued for manager review.
BrainHandsWeekly cron
Influencer / UGC outreach
Identifies brand-mention creators, drafts outreach, manages content licensing pipeline.
BrainHandsMention or pipeline cycle

Inventory & ops

Cross-channel sync + replenishment + omnichannel routing.

Inventory cross-channel sync
Continuous sync across Shopify + Amazon + retailer EDI + brick-and-mortar POS; prevents overselling; surfaces drift.
NervousHandsReal-time inventory event
Per-location replenishment forecaster
B&M / multi-channel: weekly replenishment recommendation per location based on sell-through + seasonality.
BrainMemoryWeekly cron
Inventory replenishment forecaster
Marketplace seller: forecasts FBA replenishment timing per ASIN to avoid stock-outs without overpaying for storage.
BrainMemoryDaily cron
Omnichannel order routing
BOPIS / ship-from-store / online: routes order to optimal fulfillment location based on inventory + proximity + capacity.
BrainMemoryOrder placement
Loss prevention pattern detector
B&M: surfaces unusual transaction patterns (high refund rate at one register, unusual void patterns, employee-driven discount stacking) for LP review.
EyesBrainDaily cron

Marketplace + channel ops

Specialized workflows for Amazon-first and multi-channel sellers.

Amazon listing optimization engine
Continuously optimizes listings (title, bullets, backend keywords) against current search trend data; queues changes for review.
BrainMemoryWeekly cycle
PPC campaign auto-rebalancer
Daily: rebalances Amazon Sponsored Products + Sponsored Brands based on performance + ACoS targets; surfaces shifts > threshold for review.
BrainMemoryHandsDaily cron
Account health monitor
Watches Amazon account health signals (suspended ASIN, IP claim, listing suppression, performance metrics); immediate alert with root cause + recommended action.
EyesBrainReal-time monitoring
Review monitoring & response
Monitors product reviews on every channel; auto-classifies (positive / negative / question / fake-suspect); drafts responses for negative + questions; queues for brand review.
EyesBrainHandsReview event
Cross-channel pricing / MAP monitor
Continuously monitors prices across own DTC + Amazon + retailer e-commerce + Google Shopping; flags MAP violations with screenshot evidence.
EyesBrain6-hourly cron
Retailer compliance scorecard tracker
Tracks retailer compliance metrics (on-time, fill rate, EDI exceptions, packaging compliance) in real-time so team intervenes before chargebacks.
MemoryBrainEDI cycle

Operations + analytics

Cross-functional dashboards and operational intelligence.

Daily ops digest
Each morning: revenue vs target, sell-through, inventory health, CS queue, ad performance, reviews, alerts. One screen.
MemoryHandsDaily 6am cron
Cohort + LTV tracker
Continuous cohort analysis (acquisition channel, first product, repeat behavior, LTV); surfaces channel ROI shifts before quarterly review.
BrainMemoryWeekly cron
Fraud / chargeback detector
Pre-shipment fraud screening + post-purchase chargeback pattern detection; surfaces high-risk orders before fulfillment.
BrainMemoryOrder placement
EDI exception handler
Multi-channel: auto-handles routine EDI exceptions (qty changes, PO updates, ship date changes); escalates anything outside policy.
BrainHandsEDI exception

Phased rollout

What the first 6 months look like

We don't ship a 30-workflow operating system on day one, that never works. We ship in phases, each with a measurable success criterion before the next phase begins.

Phase 1 · Weeks 1-4

Foundation: CS auto-resolution + order ops

Customer service auto-resolution live
Returns triage & RMA live
Order status push live
Daily ops digest live
Inventory cross-channel sync live

Success criterion

By end of Phase 1, CS first-response under 10 min, 50%+ of tickets auto-resolved, and inventory drift across channels effectively zero.

Phase 2 · Weeks 5-12

Marketing + lifecycle automation

Lifecycle email drafter live
Paid acquisition anomaly alerter live
Review monitoring & response live
Sentiment escalation alerter live
Cohort + LTV tracker live

Success criterion

By end of Phase 2, lifecycle cadence is consistent without founder Sunday tax, and ad performance issues surface in hours not days.

Phase 3 · Weeks 13-20

Channel + marketplace ops

Cross-channel pricing / MAP monitor live
Retailer compliance scorecard live
Amazon listing optimization engine live (marketplace)
PPC campaign auto-rebalancer live (marketplace)
Account health monitor live (marketplace)

Success criterion

By end of Phase 3, MAP violations caught within 24 hours, retailer chargebacks down 30%+, and Amazon ad ACoS improves 15-25%.

Phase 4 · Weeks 21-26

Replenishment + omnichannel intelligence

Per-location replenishment forecaster live (B&M / multi-channel)
Inventory replenishment forecaster live (marketplace)
Omnichannel order routing live
Local marketing auto-drafter live (B&M)
Fraud / chargeback detector live

Success criterion

By end of Phase 4, stock-outs drop 20-30%, omnichannel routing is automatic, and the brand has full operational intelligence by location and channel.

Compliance & governance

What the AI is allowed to do, and what it isn't

Honest compliance copy beats aspirational compliance copy. Below: the frameworks we're configured to support, the controls we ship with, and the explicit boundaries, actions the AI never takes without a human signing off.

PCI DSS / Payment data handling

Any system touching card data triggers PCI obligations. Most retail platforms tokenize but the integration layer matters.

No card data ever stored in our system
Tokenized payment references only
PCI DSS validated infrastructure under platform-level SOC 2

GDPR / CCPA / state privacy laws

Customer data triggers privacy obligations across jurisdictions, especially for DTC and marketplace sellers.

DPA available
Right-to-deletion workflow per data subject
Consent + preference center
Configurable data retention
DPO contact

Amazon / TikTok / marketplace ToS

Marketplace sellers have strict ToS on review manipulation, off-platform comms, IP, and account practices. AI workflows must comply.

Review response templates compliant with marketplace ToS
No off-platform contact attempts
IP screening before listings publish

FTC advertising rules + state UDAP

Marketing automation must comply with FTC truth-in-advertising + state UDAP rules. AI-generated marketing carries the same liability as human-written.

Marketing draft review queue with brand approval
Substantiation references attached to performance / health / safety claims
Endorsement disclosures auto-included

Decision authority

Volume + velocity make retail an automation-friendly surface. The boundaries are about brand voice + customer trust + regulatory advertising claims.

Action	Decision	Why
Send order shipping update	AI	Operational, transactional.
Auto-resolve a return-policy CS ticket	AI	Within published policy; sentiment-flagged tickets escalate.
Generate an RMA and return label	AI	Within return policy; outside-policy returns escalate.
Send a marketing email	AI with human approval	Marketing reviews drafted email before send.
Update a product listing	AI with human approval	Brand reviews changes before publish.
Issue a refund above $X	AI with human approval	Configurable threshold; CS lead approves above.
Make a brand or PR statement	Human only	Always brand / leadership team.
Approve a regulatory submission or recall	Human only	Always executive + legal.

Pilot ideas

Pick one. Run it for a quarter. Prove it.

Each of these is a real, measurable pilot you can run with us over a single quarter, with explicit success criteria so the answer at the end is "yes, kept" or "no, scrapped," not "maybe."

30 days pilot

CS auto-resolution pilot

Run auto-resolution on top 5 ticket categories for 30 days. Measure resolution rate + CSAT.

Success criteria

·≥50% auto-resolution
·CSAT same or better
·Sentiment escalations route correctly

1-2 FTE of CS load removed

60 days pilot

Lifecycle email drafter

Draft + queue lifecycle email cadence for 60 days. Measure open / click / revenue + founder time.

Success criteria

·Cadence consistent week-over-week
·Performance equal or better than baseline
·Founder time on email reduced 80%+

30 days pilot

MAP monitor (multi-channel)

Run continuous MAP monitoring for 30 days. Measure violations caught + time-to-resolution.

Success criteria

·≥80% of MAP violations caught within 24 hours
·Average time-to-resolution under 7 days
·At least 5-10 violations addressed

60 days pilot

Amazon PPC auto-rebalancer

Run rebalancer on $20k+ monthly ad spend for 60 days. Measure ACoS + revenue.

Success criteria

·ACoS improves 15-25%
·Revenue maintained or grown
·Time spent managing campaigns reduced 70%+

12 weeks pilot

Per-location replenishment (B&M)

Run replenishment forecasting for 6-12 weeks across all locations. Measure stock-out rate + carrying cost.

Success criteria

·Stock-outs reduced 20%+
·Carrying cost reduced 10%+
·Manager satisfaction with recommendations

We extend your stack, we don't replace it

Your firm has a system of record for a reason. We plug into it. The platform is the connective tissue between the systems you already pay for, not a competing system you have to migrate to.

Shopify / Magento / BigCommerce / WooCommerce

API + webhooks

E-commerce platform stays source of truth for orders + customers + products. We extend.

Amazon Seller Central / Vendor Central / TikTok Shop / Walmart Marketplace

API

Marketplaces stay source of truth for listings + inventory + orders. We extend with optimization + monitoring.

Klaviyo / Attentive / Mailchimp / Sendlane

API

ESP stays source of truth for lists + sends. We draft into it; humans approve.

Gorgias / Zendesk / Re:amaze / Front

API

Helpdesk stays source of truth for tickets. We extend with auto-resolution + drafting.

ShipStation / ShipBob / Shippo / 3PL APIs

API

Fulfillment system stays source of truth. We orchestrate around it.

NetSuite / Brightpearl / Linnworks (multi-channel ops)

API

ERP / OMS stays source of truth. We extend with channel coordination + intelligence.

Programs available in Retail & E-commerce

One way to slice Retail & E-commerce: our four pre-packaged bundles

Below are the four pre-packaged engagement bundles available in retail & e-commerce - useful when you want a single signed PO instead of assembling the catalog. The full Retail & E-commercepractice covers more: see the full catalog and the multi-tab coverage matrix for the department, technology, and workflow lenses.

Revenue Recovery

Abandoned-cart sequence
Browse-abandon retargeting
Subscriber win-back
Smart dunning

Moss Home USA: abandoned-cart across email/SMS/retargeting

Explore Revenue Recovery

Operations Control Panel

Order-event tenancy
Discount policy
Inventory webhook surface
Ops scorecard

Live for Moss Home USA

Explore Operations Control Panel

Demand Generation

Product launch campaigns
Influencer signal monitoring
Review aggregation
Email/SMS nurture

Same capability stack runs for customers in adjacent industries. Book a working session to scope the retail & e-commerce pilot.

Explore Demand Generation

Custom Implementation

Catalog enrichment
Inventory forecasting
Promo-engine glue
Customer-segment routing

Same capability stack runs for customers in adjacent industries. Book a working session to scope the retail & e-commerce pilot.

Explore Custom Implementation

See Retail & E-commerce alongside the other 15 industries in the coverage matrix

Get my brand's automation map

Tell us your brand size, primary channels, and the workflow that breaks most often. We'll come back with a written map of which 5-7 automations matter first and what the first 90 days would change.

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Expert AI Labs

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Built for DTC brands, multi-channel retailers, marketplace sellers, and brick-and-mortar

AI for brands and retailers who can't add headcount this Q4.

DTC, multi-channel, marketplace, brick-and-mortar. We build the support, catalog, and post-purchase workflows that handle the routine work so your team can handle the exceptions.

Pick your channel and see the workflows.

Built for the firms inside Retail & E-Commerce

Pick the firm shape closest to yours

DTC Brand

$1M-$50M direct-to-consumer brand on Shopify or similar. Paid acquisition + lifecycle email + customer service is the operational stack.

Estimated annual value

Saves ~$200-400k/yr in CS labor at a $10M DTC brand + measurable CSAT/NPS improvement + capacity to scale 2-3x without proportional CS hiring.

Multi-Channel Retailer

Brand selling through own DTC + retail (Target, REI, Whole Foods) + Amazon. Channel coordination is the daily challenge.

Estimated annual value

Protects ~$200-500k/yr in channel margin from MAP erosion + reduces chargebacks 30-50% at a $30M multi-channel brand.

Marketplace-First Seller

Amazon / TikTok Shop / eBay-first seller, $500k-$50M. Catalog scale + listing optimization + ad management is the work.

Estimated annual value

Improves ACoS 15-25% on $600k/year ad spend = $90-150k/yr direct ad savings + capacity to scale catalog without proportional team hiring.

Brick-and-Mortar Retailer

Single or multi-location physical retail. Staff scheduling + inventory + local marketing + omnichannel is the spine.

Estimated annual value

Reduces stock-outs 20-30% + carrying cost 10-15% at a 6-location retailer = $200-500k/yr in additional captured sales + working capital efficiency.

What you're actually dealing with

The work that's eating your team

We're not going to tell you retail & e-commerce is broken. You know what's broken. We're going to tell you which parts the system can run without you.

Customer service drowns after every sale or product launch

Inbox doubles in 24 hours; CSAT collapses; CS team burns out. AI handles the predictable 60-70% so the team focuses on the actual hard tickets.

Inventory drifts across channels in hours

An out-of-stock on Shopify shows in stock on Amazon. Lost sales + chargebacks + customer complaints. AI keeps everything in sync continuously.

Returns are a black hole

Each return takes 10-20 minutes of CS + warehouse time. AI triage + auto-RMA + fraud detection cuts that 60%+.

Lifecycle email is somebody's Sunday night

Founder writes the abandoned cart email, the post-purchase email, the win-back. AI drafts; founder edits; cadence becomes consistent without the Sunday tax.

Paid acquisition reports are 5 days late

Marketer pulls reports Monday for last week. By the time underperforming creative is killed, $5k is gone. AI surfaces anomalies in real-time.

MAP / IP / channel compliance is enforced reactively

Brands learn about MAP violations from retailers calling angry, not from monitoring. AI monitors continuously.

The 5-layer architecture

How the AI Operating System works inside a retail & e-commerce firm

brain

Brain, Decision & orchestration

n8n + Claude. CS triage, lifecycle email drafting, ad rebalancing, replenishment forecasting, listing optimization, anomaly detection.

n8nAnthropic Claude

›CS ticket classification + drafting
›Lifecycle email drafting
›Ad performance analysis + rebalancing
›Forecasting + replenishment

memory

Memory, Customer + product + channel knowledge

Supabase. Stores customer history, product attributes, channel performance, conversation memory, learned brand voice.

Supabase PostgresShopify / Amazon / Magento as source of truthKlaviyo / Attentive (lifecycle)Helpdesk (Gorgias / Zendesk)

›Customer + order history
›Product catalog + cross-channel state
›Conversation history + brand voice
›Channel performance history

nervous system

Nervous System, Real-time + cycle triggers

Order events, inventory events, ad performance cycles, lifecycle behavior triggers, EDI cycles, MAP/pricing monitoring cycles.

n8n schedule + webhook nodesShopify / Amazon webhooksHelpdesk webhooks

›Real-time order + inventory events
›Behavior + lifecycle triggers
›Ad performance + monitoring cycles

hands

Hands, Action layer

Sends customer comms, posts to channels, updates listings, rebalances ad campaigns, generates RMAs, triggers shipping.

n8n action nodesHelpdesk APIs (Gorgias / Zendesk / Re:amaze)ESP APIs (Klaviyo / Attentive)Ad platform APIsShopify / Amazon APIs

›Customer comms across channels
›Listing + content updates
›Ad campaign actions
›RMA + fulfillment triggers

eyes

Eyes, Ingest & observation

Channel performance feeds, review feeds, social mention feeds, MAP monitoring (web scraping), competitor monitoring.

Channel APIs (Shopify / Amazon / TikTok / Google)Review monitoringSocial listeningMAP monitoring

›Channel performance
›Review + social ingestion
›Competitor + price monitoring

24 named workflow automations across 5 groups

The retail & e-commerce automation catalog

Each entry below is a named workflow, not a category, not a promise. Every row describes what the workflow actually does in verb form, what it touches, and how it slots into your stack.

Customer service

Auto-resolution + intelligent escalation across every channel.

50-70% of tickets auto-resolved

Customer service auto-resolution
Tickets auto-classified, 60-70% resolved with brand-voice replies, sentiment-triggered escalation, full history attached to escalations.
BrainMemoryHandsInbound ticket
Returns triage & RMA generation
Return request → AI checks policy + condition + customer history → generates RMA + return label + refund instruction → routes to warehouse.
BrainHandsReturn request
Order status push
Pre-empts 'where's my order?' with proactive shipping milestone updates via SMS/email.
NervousHandsShipping event
Sentiment escalation alerter
Tickets / reviews / social mentions with negative sentiment thresholds trigger immediate human review with full context.
BrainHandsSentiment threshold

Marketing & lifecycle

Drafted, scheduled, optimized, humans approve.

Lifecycle email drafter
Drafts welcome series, abandoned cart, post-purchase, win-back, replenishment emails from brand voice + product data + behavior triggers; queued for review.
BrainMemoryBehavior trigger or campaign cycle
Paid acquisition anomaly alerter
Daily: monitors campaign performance across Meta/TikTok/Google; surfaces material drops in CTR, conversion, ROAS within hours; recommends action.
EyesBrainHandsDaily cron
Creative testing pipeline
Generates ad creative variants from product images + brand assets; queues for review; deploys winners; deprecates losers.
BrainHandsTest cycle
Local marketing auto-drafter
B&M: drafts Google Business posts, local social, email blasts based on location-specific events + inventory; queued for manager review.
BrainHandsWeekly cron
Influencer / UGC outreach
Identifies brand-mention creators, drafts outreach, manages content licensing pipeline.
BrainHandsMention or pipeline cycle

Inventory & ops

Cross-channel sync + replenishment + omnichannel routing.

Inventory cross-channel sync
Continuous sync across Shopify + Amazon + retailer EDI + brick-and-mortar POS; prevents overselling; surfaces drift.
NervousHandsReal-time inventory event
Per-location replenishment forecaster
B&M / multi-channel: weekly replenishment recommendation per location based on sell-through + seasonality.
BrainMemoryWeekly cron
Inventory replenishment forecaster
Marketplace seller: forecasts FBA replenishment timing per ASIN to avoid stock-outs without overpaying for storage.
BrainMemoryDaily cron
Omnichannel order routing
BOPIS / ship-from-store / online: routes order to optimal fulfillment location based on inventory + proximity + capacity.
BrainMemoryOrder placement
Loss prevention pattern detector
B&M: surfaces unusual transaction patterns (high refund rate at one register, unusual void patterns, employee-driven discount stacking) for LP review.
EyesBrainDaily cron

Marketplace + channel ops

Specialized workflows for Amazon-first and multi-channel sellers.

Amazon listing optimization engine
Continuously optimizes listings (title, bullets, backend keywords) against current search trend data; queues changes for review.
BrainMemoryWeekly cycle
PPC campaign auto-rebalancer
Daily: rebalances Amazon Sponsored Products + Sponsored Brands based on performance + ACoS targets; surfaces shifts > threshold for review.
BrainMemoryHandsDaily cron
Account health monitor
Watches Amazon account health signals (suspended ASIN, IP claim, listing suppression, performance metrics); immediate alert with root cause + recommended action.
EyesBrainReal-time monitoring
Review monitoring & response
Monitors product reviews on every channel; auto-classifies (positive / negative / question / fake-suspect); drafts responses for negative + questions; queues for brand review.
EyesBrainHandsReview event
Cross-channel pricing / MAP monitor
Continuously monitors prices across own DTC + Amazon + retailer e-commerce + Google Shopping; flags MAP violations with screenshot evidence.
EyesBrain6-hourly cron
Retailer compliance scorecard tracker
Tracks retailer compliance metrics (on-time, fill rate, EDI exceptions, packaging compliance) in real-time so team intervenes before chargebacks.
MemoryBrainEDI cycle

Operations + analytics

Cross-functional dashboards and operational intelligence.

Daily ops digest
Each morning: revenue vs target, sell-through, inventory health, CS queue, ad performance, reviews, alerts. One screen.
MemoryHandsDaily 6am cron
Cohort + LTV tracker
Continuous cohort analysis (acquisition channel, first product, repeat behavior, LTV); surfaces channel ROI shifts before quarterly review.
BrainMemoryWeekly cron
Fraud / chargeback detector
Pre-shipment fraud screening + post-purchase chargeback pattern detection; surfaces high-risk orders before fulfillment.
BrainMemoryOrder placement
EDI exception handler
Multi-channel: auto-handles routine EDI exceptions (qty changes, PO updates, ship date changes); escalates anything outside policy.
BrainHandsEDI exception

Phased rollout

What the first 6 months look like

We don't ship a 30-workflow operating system on day one, that never works. We ship in phases, each with a measurable success criterion before the next phase begins.

Phase 1 · Weeks 1-4

Foundation: CS auto-resolution + order ops

Customer service auto-resolution live
Returns triage & RMA live
Order status push live
Daily ops digest live
Inventory cross-channel sync live

Success criterion

By end of Phase 1, CS first-response under 10 min, 50%+ of tickets auto-resolved, and inventory drift across channels effectively zero.

Phase 2 · Weeks 5-12

Marketing + lifecycle automation

Lifecycle email drafter live
Paid acquisition anomaly alerter live
Review monitoring & response live
Sentiment escalation alerter live
Cohort + LTV tracker live

Success criterion

By end of Phase 2, lifecycle cadence is consistent without founder Sunday tax, and ad performance issues surface in hours not days.

Phase 3 · Weeks 13-20

Channel + marketplace ops

Cross-channel pricing / MAP monitor live
Retailer compliance scorecard live
Amazon listing optimization engine live (marketplace)
PPC campaign auto-rebalancer live (marketplace)
Account health monitor live (marketplace)

Success criterion

By end of Phase 3, MAP violations caught within 24 hours, retailer chargebacks down 30%+, and Amazon ad ACoS improves 15-25%.

Phase 4 · Weeks 21-26

Replenishment + omnichannel intelligence

Per-location replenishment forecaster live (B&M / multi-channel)
Inventory replenishment forecaster live (marketplace)
Omnichannel order routing live
Local marketing auto-drafter live (B&M)
Fraud / chargeback detector live

Success criterion

By end of Phase 4, stock-outs drop 20-30%, omnichannel routing is automatic, and the brand has full operational intelligence by location and channel.

Compliance & governance

What the AI is allowed to do, and what it isn't

PCI DSS / Payment data handling

Any system touching card data triggers PCI obligations. Most retail platforms tokenize but the integration layer matters.

No card data ever stored in our system
Tokenized payment references only
PCI DSS validated infrastructure under platform-level SOC 2

GDPR / CCPA / state privacy laws

Customer data triggers privacy obligations across jurisdictions, especially for DTC and marketplace sellers.

DPA available
Right-to-deletion workflow per data subject
Consent + preference center
Configurable data retention
DPO contact

Amazon / TikTok / marketplace ToS

Marketplace sellers have strict ToS on review manipulation, off-platform comms, IP, and account practices. AI workflows must comply.

Review response templates compliant with marketplace ToS
No off-platform contact attempts
IP screening before listings publish

FTC advertising rules + state UDAP

Marketing automation must comply with FTC truth-in-advertising + state UDAP rules. AI-generated marketing carries the same liability as human-written.

Marketing draft review queue with brand approval
Substantiation references attached to performance / health / safety claims
Endorsement disclosures auto-included

Decision authority

Volume + velocity make retail an automation-friendly surface. The boundaries are about brand voice + customer trust + regulatory advertising claims.

Action	Decision	Why
Send order shipping update	AI	Operational, transactional.
Auto-resolve a return-policy CS ticket	AI	Within published policy; sentiment-flagged tickets escalate.
Generate an RMA and return label	AI	Within return policy; outside-policy returns escalate.
Send a marketing email	AI with human approval	Marketing reviews drafted email before send.
Update a product listing	AI with human approval	Brand reviews changes before publish.
Issue a refund above $X	AI with human approval	Configurable threshold; CS lead approves above.
Make a brand or PR statement	Human only	Always brand / leadership team.
Approve a regulatory submission or recall	Human only	Always executive + legal.

Pilot ideas

Pick one. Run it for a quarter. Prove it.

Each of these is a real, measurable pilot you can run with us over a single quarter, with explicit success criteria so the answer at the end is "yes, kept" or "no, scrapped," not "maybe."

30 days pilot

CS auto-resolution pilot

Run auto-resolution on top 5 ticket categories for 30 days. Measure resolution rate + CSAT.

Success criteria

·≥50% auto-resolution
·CSAT same or better
·Sentiment escalations route correctly

1-2 FTE of CS load removed

60 days pilot

Lifecycle email drafter

Draft + queue lifecycle email cadence for 60 days. Measure open / click / revenue + founder time.

Success criteria

·Cadence consistent week-over-week
·Performance equal or better than baseline
·Founder time on email reduced 80%+

30 days pilot

MAP monitor (multi-channel)

Run continuous MAP monitoring for 30 days. Measure violations caught + time-to-resolution.

Success criteria

·≥80% of MAP violations caught within 24 hours
·Average time-to-resolution under 7 days
·At least 5-10 violations addressed

60 days pilot

Amazon PPC auto-rebalancer

Run rebalancer on $20k+ monthly ad spend for 60 days. Measure ACoS + revenue.

Success criteria

·ACoS improves 15-25%
·Revenue maintained or grown
·Time spent managing campaigns reduced 70%+

12 weeks pilot

Per-location replenishment (B&M)

Run replenishment forecasting for 6-12 weeks across all locations. Measure stock-out rate + carrying cost.

Success criteria

·Stock-outs reduced 20%+
·Carrying cost reduced 10%+
·Manager satisfaction with recommendations

We extend your stack, we don't replace it

Your firm has a system of record for a reason. We plug into it. The platform is the connective tissue between the systems you already pay for, not a competing system you have to migrate to.

Shopify / Magento / BigCommerce / WooCommerce

API + webhooks

E-commerce platform stays source of truth for orders + customers + products. We extend.

Amazon Seller Central / Vendor Central / TikTok Shop / Walmart Marketplace

API

Marketplaces stay source of truth for listings + inventory + orders. We extend with optimization + monitoring.

Klaviyo / Attentive / Mailchimp / Sendlane

API

ESP stays source of truth for lists + sends. We draft into it; humans approve.

Gorgias / Zendesk / Re:amaze / Front

API

Helpdesk stays source of truth for tickets. We extend with auto-resolution + drafting.

ShipStation / ShipBob / Shippo / 3PL APIs

API

Fulfillment system stays source of truth. We orchestrate around it.

NetSuite / Brightpearl / Linnworks (multi-channel ops)

API

ERP / OMS stays source of truth. We extend with channel coordination + intelligence.

Programs available in Retail & E-commerce

One way to slice Retail & E-commerce: our four pre-packaged bundles

Revenue Recovery

Abandoned-cart sequence
Browse-abandon retargeting
Subscriber win-back
Smart dunning

Moss Home USA: abandoned-cart across email/SMS/retargeting

Explore Revenue Recovery

Operations Control Panel

Order-event tenancy
Discount policy
Inventory webhook surface
Ops scorecard

Live for Moss Home USA

Explore Operations Control Panel

Demand Generation

Product launch campaigns
Influencer signal monitoring
Review aggregation
Email/SMS nurture

Same capability stack runs for customers in adjacent industries. Book a working session to scope the retail & e-commerce pilot.

Explore Demand Generation

Custom Implementation

Catalog enrichment
Inventory forecasting
Promo-engine glue
Customer-segment routing

Same capability stack runs for customers in adjacent industries. Book a working session to scope the retail & e-commerce pilot.

Explore Custom Implementation

See Retail & E-commerce alongside the other 15 industries in the coverage matrix

Get my brand's automation map

Tell us your brand size, primary channels, and the workflow that breaks most often. We'll come back with a written map of which 5-7 automations matter first and what the first 90 days would change.