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Developer Documentation

Expert AI Labs API

Programmatic access to the orchestration layer. Authenticate with a per-tenant API key, work in JSON, get webhooks for everything that matters.

Quickstart Print-ready PDF info@expertailabs.com

Base URL

https://www.expertailabs.ai/api/v1

Authentication

Bearer API key

Format

JSON

Rate limits

60 req/min default

What's live today vs what activates during pilot

The endpoints marked Live below are deployed and callable today against https://www.expertailabs.ai/api/v1/.... You can authenticate with a real bearer key and get real data back. Endpoints marked Roadmap are documented (so you know what's coming) and activate progressively during pilot phase or when a customer enables the related feature (Calls, Claims, etc.).

Get an API key at Dashboard → Settings → API Keys and verify with curl https://www.expertailabs.ai/api/v1/health -H "Authorization: Bearer eal_live_...".

Quickstart

1. Get an API key

Open Dashboard → Settings → API Keys. Create a key, copy it once (we never show it again), paste into your environment.

2. Make your first call

Hit /health to verify your key. No data flows; just a pulse check.

3. Subscribe to webhooks

Register your endpoint at Settings → Webhooks. Verify each delivery's HMAC-SHA256 signature.

Example: cURL

Live

curl https://www.expertailabs.ai/api/v1/health \
  -H "Authorization: Bearer YOUR_API_KEY"

Successful response:

{
  "status": "ok",
  "version": "v1",
  "tenant_id": "8c2f0a14-0c8a-4a3a-9a4d-3e0f1d6c2a91",
  "environment": "live",
  "scopes": ["read", "write"],
  "timestamp": "2026-04-27T19:22:01.118Z"
}

Authentication

All API requests require an API key passed in the Authorization header. Keys are tenant-scoped and have configurable scopes (read, write, admin). Rotate or revoke at any time from the dashboard.

Header format

Authorization: Bearer eal_live_a1b2c3d4...

Key prefixes

eal_live_… , production
eal_test_… , sandbox / no real side effects

Scopes

read, list and fetch resources
write, create and update
admin, destructive actions and key management

Resources

REST resources exposed by the platform. Click into any resource for the full endpoint reference.

Health & Identity

Service-level pulse. With a Bearer key, returns the resolved tenant, environment, and granted scopes, useful as a CI smoke test.

Tenant entities. One organization per franchise location, with optional parent-org hierarchy for multi-franchise networks.

Inbound and outbound lead records with AI-qualification metadata. List, fetch, create, and partial update, every change written to the audit log.

Outbound prospect records produced by the AI qualification pipeline (separate from inbound leads). Activates during pilot phase.

AI-generated blog posts, video scripts, social posts, review responses. Includes draft, publish, and revision workflows.

Email sequences, drafts, sends, replies, suppressions, deliverability events.

Inbound call records, transcripts, classifications, dispatch decisions. Activates during pilot phase with CallRail webhook ingest.

Claims (Documentation Assist)

AI-extracted scope items, photo summaries, room dimensions. Read-only generation; never writes to Xactimate. Activates during pilot phase.

Immutable record of every state-changing action. Filter and retrieve via cursor pagination. 7-year retention.

Outbound event subscriptions with HMAC-SHA256 signature verification. Full CRUD plus zero-downtime secret rotation.

Error model

All errors return a JSON envelope. HTTP status follows REST conventions.

{
  "error": {
    "code": "validation_error",
    "message": "Field 'email' is required",
    "details": {...}
  }
}

Rate limits

Default: 60 requests per minute per API key
Burst: up to 120/min for short bursts
Headers: X-RateLimit-Remaining
429 response: includes Retry-After

Pagination

Cursor-based pagination on every list endpoint.

GET /api/v1/leads
  ?limit=50
  &cursor=eyJpZCI6...

Response includes next_cursor when more results exist.

Webhooks

Subscribe to events to receive real-time notifications. Every payload is signed with HMAC-SHA256, verify before acting.

Verifying a webhook (Node.js)

import crypto from "crypto"

const signature = req.headers["x-eal-signature"]
const timestamp = req.headers["x-eal-timestamp"]
const body = await req.text() // raw body

const expected = crypto
  .createHmac("sha256", process.env.EAL_WEBHOOK_SECRET)
  .update(`${timestamp}.${body}`)
  .digest("hex")

if (signature !== expected) {
  return new Response("invalid signature", { status: 401 })
}

Available events

call.received

New inbound call ingested from CallRail or other tracker

call.classified

AI classification finished; includes intent + urgency + qualified flag

call.qualified

A call was determined to be a qualified lead

lead.created

New lead added to the system

lead.updated

Lead status, score, or fields changed

outreach.email.sent

Outbound email sent

outreach.email.replied

Reply received and classified

claim.scope.ready

Insurance documentation extraction completed and ready for review

review.requested

Customer was sent a review request after job completion

review.received

New review detected on Google or another listing surface

audit.log.event

Stream of audit events; opt-in for compliance integrations

Sample event payloads

Every event is wrapped in a common envelope. data is event-specific.

call.qualified

Inbound call passed AI classification and was auto-dispatched.

{
  "id": "evt_8w3p1m4q",
  "type": "call.qualified",
  "created_at": "2026-04-27T17:42:18.001Z",
  "organization_id": "8c2f0a14-0c8a-4a3a-9a4d-3e0f1d6c2a91",
  "data": {
    "call_id": "call_q4n8p2w7",
    "caller_number": "+14045550173",
    "tracking_number": "+17705550199",
    "classification": { "intent": "water", "confidence": 0.96, "urgency": "high" },
    "dispatch": { "action": "auto_dispatch", "job_external_ref": "jn_117422" }
  }
}

lead.created

New lead captured from a website form or partner source.

{
  "id": "evt_2k4n8q9p",
  "type": "lead.created",
  "created_at": "2026-04-27T13:22:09.218Z",
  "organization_id": "8c2f0a14-0c8a-4a3a-9a4d-3e0f1d6c2a91",
  "data": {
    "lead_id": "9f1c8a32-4d65-4e2b-8a91-3c0e7d4b2f18",
    "name": "Sarah Mitchell",
    "email": "sarah.mitchell@example.com",
    "source": "google_ads",
    "lead_score": 87,
    "pipeline_stage": "qualified",
    "industry": "residential"
  }
}

claim.scope.ready

Documentation Assist extraction finished, scope items ready for human review.

{
  "id": "evt_4n2q8r3p",
  "type": "claim.scope.ready",
  "created_at": "2026-04-27T18:14:01.000Z",
  "organization_id": "8c2f0a14-0c8a-4a3a-9a4d-3e0f1d6c2a91",
  "data": {
    "claim_id": "clm_8w3p1m",
    "job_external_ref": "jn_117422",
    "loss_type": "water",
    "scope_item_count": 14,
    "rooms_documented": ["Basement", "Mechanical Closet"],
    "review_url": "https://www.expertailabs.ai/dashboard/claims/clm_8w3p1m"
  }
}

review.received

New customer review detected on Google or another listing surface.

{
  "id": "evt_p9w7m2q4",
  "type": "review.received",
  "created_at": "2026-04-27T15:08:22.118Z",
  "organization_id": "8c2f0a14-0c8a-4a3a-9a4d-3e0f1d6c2a91",
  "data": {
    "review_id": "g_review_z2x8c4v1",
    "platform": "google",
    "rating": 5,
    "sentiment": "positive",
    "preview": "PuroClean was at our house within 45 minutes after a pipe burst...",
    "auto_response_drafted": true
  }
}

Signing headers

x-eal-signature, HMAC-SHA256 of {timestamp}.{body}
x-eal-timestamp, Unix epoch (seconds)
x-eal-event-id, for idempotency

Retry policy

Non-2xx responses are retried with exponential backoff (1m, 5m, 25m, 2h, 8h, 24h, 6 attempts). After exhaustion, the delivery is marked failed and an alert posts to your dashboard.

Idempotency

We may deliver the same event twice during retries. Dedupe on x-eal-event-id or the payload id field.

Building an integration? Let's talk.

We work directly with engineering teams at franchises, partner CRMs, and call-tracking vendors. Tell us your stack and we'll scope the integration during your pilot.

info@expertailabs.com Integration catalog