Leadership
The people building the autonomous AI workforce.
Expert AI Labs is led by operators who have shipped, scaled, and sold the kind of businesses our customers run today. We are accountable to every customer engagement personally.
Founder
The person accountable for the platform you run on.
Founder spotlight
Douglas Schwartz
Founder & Chief Executive Officer
Douglas Schwartz is an AI automation consultant, software builder, and founder of Expert AI Labs, where he helps businesses implement practical AI systems that reduce manual work, improve operations, and create scalable growth.
With a background spanning software development, finance, digital marketing, automation, and business operations, Douglas brings a rare combination of technical execution and strategic business thinking. His work focuses on helping companies move beyond generic AI tools and toward real operational systems, including workflow automation, AI-assisted sales and marketing, customer support systems, internal dashboards, CRM optimization, data organization, and custom AI-powered business processes.
Douglas has worked across a wide range of industries, including professional services, healthcare and wellness, e-commerce, nonprofit organizations, local service businesses, media, and technology startups. His experience includes building websites, automating customer workflows, improving lead generation systems, implementing CRM and email platforms, managing digital marketing infrastructure, and designing AI-enabled operating models for growing businesses.
At Expert AI Labs, Douglas’s mission is to help companies use AI in a grounded, practical, and measurable way. Rather than chasing hype, he focuses on identifying where AI can save time, increase revenue, improve decision-making, and give business owners more control over their operations.
Douglas is especially interested in the future of AI-powered companies, organizations where lean teams use automation, intelligent workflows, and custom software to compete at a much larger scale. Through Expert AI Labs, he helps businesses build the systems, processes, and infrastructure needed to operate more efficiently in that future.
Brain. Memory. Nervous System. Hands. Eyes.
Every Expert AI Labs deployment is built from the same five layers. We name them biologically because that is what the system actually does: an autonomous worker that thinks, remembers, connects, acts, and watches itself.
Brain
Reasoning + decision
LLM-powered agents that read context, weigh options, and decide what action to take. Always with a policy gate and an audit trail behind every decision.
Memory
State + history
Tenant-scoped Postgres with row-level security. Customer history, workflow state, audit log, embeddings. The brain is stateless; memory is permanent.
Nervous System
Orchestration + integrations
n8n-driven workflows wiring agents to your real tools (CRM, billing, calendar, voice, email). OAuth integration adapters and signed webhook delivery keep the loop closed.
Hands
Action + execution
Where AI actually does the work. Sends the email. Books the appointment. Writes the invoice. Calls the lead. Drafts the SOW. Always with a per-action audit log entry.
Eyes
Observation + monitoring
Workflow health, action success rates, policy violations, drift detection, cost telemetry, executive scorecard. The view that lets you intervene before something goes sideways.
How we lead
Three principles that show up in every customer engagement.
Operators, not consultants
Every leader at Expert AI Labs has run a P&L or shipped production software. We build systems we'd want to operate ourselves.
Honest about what AI can do
We're explicit about what's delivered today vs. what's on the roadmap, and we publish a public changelog so you can verify it.
Single point of accountability
Customers get a named partner from week one through year three. Not a pod, not a rotating account team. A person.
Want to talk to leadership directly?
Every prospective customer engagement starts with a conversation with the founder. Book a 30-minute call and we’ll tell you whether we can help.