Government & Public Sector · persona
State Agency
State department (revenue, health, transportation, human services). Constituent service + benefit eligibility + program administration is the operational stack.
A day in the life
What the next Tuesday looks like
A state human services agency processes 100,000-500,000 annual benefit applications, manages 200,000-1M active beneficiaries, fields 50,000-500,000 constituent inquiries/year, and handles continuous eligibility redeterminations + program reporting.
The AI Operating Layer compresses every loop. Application intake guided through the structured process. Eligibility documentation requests auto-generated based on application data. Constituent inquiries auto-resolved 60-70% (status, eligibility, payment history). Redetermination cycles auto-managed with proactive document collection. Federal program reports auto-assembled.
The state agency playbook
The automations that matter most
Out of the full Government & Public Sector catalog, these are the ones a state agency should run first.
Constituent status Q&A assistant
Constituent service
Auto-responds to status inquiries (application, benefit, case) from underlying case management data.
Benefit application intake guide
Benefits + eligibility (state agencies)
Guides applicants through structured intake; collects required information per program rules.
Eligibility document collector
Benefits + eligibility (state agencies)
Auto-determines required documentation per applicant circumstances; auto-follows up on missing docs.
Redetermination cycle orchestrator
Benefits + eligibility (state agencies)
Annual redetermination cycle: auto-notifies, auto-collects updated documentation, auto-extends or terminates per rules.
Federal program reporting assembler
Grants + contracts + reporting
Assembles required federal reporting (HSR, OMB, IG, Congress) from operational data continuously.
In the wild
How this actually plays out
Eligibility document collection is the workflow that takes benefit determination from 30 days to 5 days.
The AI workflow: application received → AI determines required documentation per program rules + applicant circumstances. Sends personalized list to applicant via SMS/email/portal. Auto-follows up 3, 7, 14 days. As documents come in, validates + updates application status.
A state human services agency processing 200,000 annual applications typically compresses median determination time from 30 days to 5 days.
Get my agency's automation map
Tell us your government type (federal / state / local / NGO), constituent or program scale, and the workflow that costs the most caseworker time. We'll come back with a written map of which 5-7 automations matter first and what the first 90 days would change.